Mozy problem and readership

20Jun08

It’s curious that I’m getting the best readership numbers since I started reporting about my Mozy backup problem (saga starts here and continues here).

I’m not getting many comments, so I don’t know if others are just scoping out using Mozy as a backup or if they’re really hitting the same problems.

Anyway, to report on the continuing saga, this morning the Mozy tech emailed me again but offered more details:

Hello, and thank you for contacting Mozy technical support,
You are receiving this issue because you are currently out of space on your hard drive. You will either need to change your backup set so that you are incrementally backing up your data, or you are able to change where you having your temp files being placed. To do this, please follow the instructions below.

**Note, this solution applies to Server 2000, Server 2003, 2000 Home/Pro, XP Home/Pro. Vista is slightly different.**

1) Ensure that you’re running Mozy 1.8.4.0 or later (The latest version is found at http://mozy.com/account/download).
2) Create a new folder in the volume/drive for temp files. Ex: D:\temp\.
3) Then, click “Start,” right click “My Computer,” and click “Properties.”
4) Click the “Advanced” tab and then “Environment Variables…”
5) Scroll down under “System Variables,” click “TEMP,” and click “Edit…”
6) Change “Variable Value” to the desired path. Ex: D:\temp\ and click “OK.”
7) Click “TMP” and repeat the same process mentioned in steps 5 & 6.
8) Click “OK” again to close the “System Properties” window and then restart for the changes to take effect.

Mozy’s temporary files will now be stored in the new location you chose. If you run in to any troubles along the way, don’t hesitate to ask me for help.

That wasn’t too difficult was it, just telling me what the problem was? Yes, my C: drive was down to just under 4GB of free space, but it would’ve help to have more explicit messages, or even have the software do a check on existing temp space and issue a warning on the order of:

Your temp drive has less than 10GB of free space. This could potentially affect the performance of your backups. Please install a larger hard drive, or follow these steps to point to a different drive with more space…

To be sure, I don’t know if this is the final chapter. I started backup again this morning at about 7:30am with about 31GB identified to be backed up (I moved a drive letter around, which messed up what Mozy thought was backup and what it thought wasn’t), and as I monitored the activity, it was still dropping bitrate to 0.0 b/s soon after starting. I’ll check the progress again when I get off work and see if this problem has indeed been resolved.

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5 Responses to “Mozy problem and readership”

  1. 1 Ruben

    Been having issues with MozyHome for about a month now. I have gotten the MozyServerError6 (User Account in Use) for about 3 weeks straight every day except for one.

    I emailed support about two weeks ago and never heard back.

    They were great until they were bought by EMC. On the corporate side they more than tripled their rate per GB without adding any new features.

    If I hadn’t paid for a full year, I would have switched to something else a long time ago.

  2. I discovered a Memopal (www.memopal.com) “cutting edge solution for online
    backup”

    They merged online backup, online storage and file sharing services into one product.

    If you try this service you will notice that (contrary to most competitors):
    – You can access your files in (true) real time with a web browser
    – They really offer 250 GB (some competitors offer a fake unlimited web
    space, they say “fair use”)
    – You can share a file or many files with the 1-click-share functionality
    – Some of your files will be uploaded very very fast (turboupload)
    – The service and website are in 10 different languages

    I’ve also found two useful guide to online backup on Wikipedia:
    http://en.wikipedia.org/wiki/Online_backup

  3. 3 Randy

    Please find the steps below,this will avoid Mozy using your D drive-Recovery Drive.

    1. Create a folder names Temp in the Drive which have enough free space.
    2. Please click on “Start” and click on “Run” (you can also use the keyboard combination “Windows key + R”).
    3. Type in “regedit” in the Run command box without the quotes and hit Enter. This initiates the registry editor.
    4. Inside the registry editor;

    A. Double click on HKEY_LOCAL_MACHINE.
    B. Double click on SOFTWARE.
    C. Double click on Mozy.
    D. Double click on Options.
    E. Double click on the key “tempdir” (on the right pane).

    Please Note: if the “tempdir” option is not there, right click and Choose New -> String Value; name the new value “tempdir” without quotes and press ‘OK’.

    F. Remove all the text, and type in “:\Temp” for example: C:\Temp without the quotes (you can use any directory / drive of your choice; please make sure the folder exists on your computer).
    G. Close the window.

    5. You can also close the Registry Editor window.


  1. 1 Mozy backup problem continues « toplproject
  2. 2 Mozy backup support is truly astonishing « toplproject

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